Customer service isn’t all about smiling and being nice. It’s more than that. It’s about going that extra step. Put simply, it’s about being genuine and thoughtful.
When I was on the bus this morning I …

To the FAQ question on their website: Are children welcome at Fou Zoo restaurant they replied: “Children are the purpose of life and we will be very pleased if you visit our restaurant with them. …

Brand, customer retention, business development, profit, sustainability, these long-term, big-picture elements of a company can each be built or toppled by day-to-day customer service. Designers can develop a brilliant look for you, marketing strategists can …

As we entered this small café I saw the young waitress behind the counter, she looked bored and angry and I thought ‘oh great, grumpy youth of today’.
This could not have been further from the …