Articles tagged with: customer service
The case of the missing $20 bill – where customer service and brand collide.
Brand, customer retention, business development, profit, sustainability, these long-term, big-picture elements of a company can each be built or toppled by day-to-day customer service. Designers can develop a brilliant look for you, marketing strategists can …
Cookin Kim’s Country Café
As we entered this small café I saw the young waitress behind the counter, she looked bored and angry and I thought ‘oh great, grumpy youth of today’.
This could not have been further from the …
