Customer service isn’t all about smiling and being nice. It’s more than that. It’s about going that extra step. Put simply, it’s about being genuine and thoughtful.
When I was on the bus this morning I …
BRIMHAM ROCKS
Today started slowly, I actually slept in to 11am! This would normally be a real treat, especially as the father of a two year old. But as I was WIDE awake until 4am this …
HAPPY EASTER
Today I woke not feeling too grand. Partly because of a late night, partly due to the three pints of beer and partly due the sourness in my neck and back. Oh, did I …
“HOW QUAINT”
No wonder Americans are so fat. Don’t get me wrong, English folk are not renowned for their health and well being (deep fried anything and beer for example). Sorry if I offend any Americans …
Sat on a plane flying at a bloody high altitude on my way to London. Been on this Thomas cook economy flight for 3 hours and my ass is in agony. Really, would a little …
Many shopping malls have had mall directories since they opened. For the last few years the larger ones have had mall directories that are printed as a brochure that you can take with you. What …
I pride myself that I have never stolen anything in my whole life. But every morning as I walk my daughter to daycare I pass a house and see sausages just hanging outside the window. …
I believe there is always room for every person to grow, personally and professionally. But as an Art Director (and father of a two year old) my ‘spare’ time for a conference is very limited. …
Ensuring that every contact point for your company delivers the same consistent message can be a lot of work. But that extra effort can contribute to a very successful brand experience.
I was heading home today …
This is a ‘mock’ ad I made for McDonald’s. It uses the familiar sound of the chickadee. It implants subconsciously the familiar sound of the chickadee with the word ‘cheeseburger’. Now every time you hear …
Brand, customer retention, business development, profit, sustainability, these long-term, big-picture elements of a company can each be built or toppled by day-to-day customer service. Designers can develop a brilliant look for you, marketing strategists can …
My hair must be pissed with me. Why else would it be leaving me.
I am shocked that I can check my bags at the airport without having to show any ID. Hello!
Did I just travel back in time... (Link)
I never thought that -15 outside would occur as warm.
It's a good day in the world when Merkins make the news: (Link)
