Good customer service doesn’t have to be complicated
headline »
Thu, 7/04/11 – 0:39

Customer service isn’t all about smiling and being nice. It’s more than that. It’s about going that extra step. Put simply, it’s about being genuine and thoughtful.
When I was on the bus this morning I …

Read the full story »
Branding & Design

View my work and read my branding articles.

five

What are my top five?

Foodists

Foodists.ca is a food blog that I contribute to. Read my posts.

Quicky

Sometimes there is only enough time for a quicky.

Tourism

Read my posts about local tourist attractions and my travels

Is your product associated with the toilet?
Fri, 11/02/11 – 0:14
Is your product associated with the toilet?

I attended a business and marketing course once where the presenter warned people not to place their business cards in the bathroom. He acknowledged that if a business card is placed above a urinal you …

Customer service is all about the details.
Thu, 10/02/11 – 23:46
Customer service is all about the details.

To the FAQ question on their website: Are children welcome at Fou Zoo restaurant they replied: “Children are the purpose of life and we will be very pleased if you visit our restaurant with them. …

If you see Elvis, call a reporter
Fri, 14/01/11 – 3:08
If you see Elvis, call a reporter

I think this is a fantastic and intelligent ad. The Vancouver Police get lots of strange and wonderful calls. The purpose of this ad campaign was to ask people to be sure about what they …

How to make a croissant
Fri, 14/01/11 – 2:58
How to make a croissant

Video showing the making of croissants and other pastries, it’s fascinating to watch. I am shocked about the amount of butter they use, no wonder they taste so damn good.

History of Life Savers
Fri, 14/01/11 – 2:27
History of Life Savers

I just read the fascination history of the Life Saver candy. I love how the hole in the mint was a manufacturing mistake in the initial prototype but the manufacturer really liked it as it …

JME
Thu, 13/01/11 – 11:39
JME

Beautiful new packaging design by Jamie Oliver. The line is called JME (as in Jamie) and uses fun and play as the underlining theme to the packaging and products names.

Samurai Umbrella
Thu, 6/01/11 – 22:32
Samurai Umbrella

Saw a girl in the mall today with what looked like a Samurai Sword strapped to her back, no surprise it caught my attention. As she went by I had to glance back to make …

The end of a well deserved decadent, fun and relaxing Whistler trip, August, 2010
Sat, 16/10/10 – 20:00
The end of a well deserved decadent, fun and relaxing Whistler trip, August, 2010

As my family continually prepares for our future global trip I am blogging about different travel trips and experiences I have prior to the big trip. My trip to the UK was amazing and a …

The relaxing silent treatment, August 15, 2010
Sat, 16/10/10 – 19:56
The relaxing silent treatment, August 15, 2010

After our time on the mountain and a lovely lunch at a local organic café we went to the spa. This was way above and beyond our initial budget but as such wonderful and seasoned …

Gondola of love. August 15, 2010
Sat, 16/10/10 – 19:51
Gondola of love. August 15, 2010

On Sunday morning I eventually dragged my slightly digested belly out of bed and we enjoyed a relaxing breakfast in the apartment. After this we decided to catch the Peak to Peak and go for …